Call Accounting and Analysis

Full visibility to your telephone traffic

Surecom has developed PhoneMonitor™ call accounting software specifically for SMEs using the Avaya IP Office telephone system.  A robust management tool, PhoneMonitor enhances staff productivity and helps prevent revenue loss by giving visibility to your telephone traffic. It also has built-in billing capabilities.

PhoneMonitor provides real-time and historical information on key performance indicators of your business in a format that is easy to understand, including graphs and statistics that can be exported to Word and Excel.

Key metrics include:

  • Monitoring and analysis from a departmental level down to individual extensions
  • Number of incoming calls answered and lost
  • Average duration of incoming calls
  • Average wait time (in seconds) of answered and lost calls
  • Cost of calls

Contact us, and we will demonstrate how PhoneMonitor can help you increase staff productivity and revenue through key business metrics; after all, what gets measured gets managed.

Additional Products

Surecom also offer a number of other market-leading products in the call accounting and analysis space. These include Xima Chronicall, an all purpose call reporting software suite. Find out more about that call reporting software.

Call Reporting Software

 

 

 

 

 

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