Business Phone Systems

World-class Telephony Solutions for your Business

COMMUNICATION IS THE LIFE BLOOD OF A BUSINESS

BUSINESS PHONE SYSTEMS

Assessing all the possible business phone systems means carefully evaluating your needs and goals, and determining what is best for the business.  It is a great opportunity to address the way you communicate in your business, make efficiencies and decrease running costs.

At Surecom we know what matters to our clients when it comes to choosing their business phone systems:

  • Scalability: an office phone system that can grow with your business
  • Reliability: a dependable solution that keeps you up and running
  • Integration: you dictate how you want to work and what applications you want to use
  • Flexibility: a system that can be customised to your exact needs
  • Mobility: your workforce are accessible and responsive wherever they are
  • Visibility: real-time and historical reporting on your business’s call traffic using PhoneMonitor™ software developed specifically for SMEs using Avaya IP Phone systems
  • Affordability: Through our partners, we can help you find a telco plan that optimises usage and reduces communication costs.
  • Investment protection: your technology won’t suddenly become redundant

With the right business phone systems in place, efficiencies and cost savings make it entirely feasible that your investment can pay for itself in a few years.  By taking the time to understand your business, our team can plan a solution that not only delivers what you need now, but also provides it with the capacity to grow and diversify in the future.

Please contact us, we’d love to talk to you about how your phone system can change the way you work.

CALL ACCOUNTING & ANALYSIS

Surecom has developed PhoneMonitor™ software specifically for SMEs using the Avaya IP Office telephone system. A robust management tool, PhoneMonitor enhances staff productivity and helps prevent revenue loss by giving visibility to your telephone traffic. It also has built-in billing capabilities.

Key metrics include:

  • Monitoring and analysis from a departmental level down to individual extensions
  • Number of incoming calls answered and lost
  • Average duration of incoming calls
  • Average wait time (in seconds) of answered and lost calls
  • Cost of calls

Contact us, and we will demonstrate how PhoneMonitor can help you increase staff productivity and revenue through key business metrics; after all, what gets measured gets managed.

UNIFIED COMMUNICATIONS

In an increasingly competitive global economy, being agile, efficient and responsive are the keys to maintaining a competitive advantage. However, in the telephony world, traditional and non-integrated communications are often slow, unproductive and inflexible.

Unified communications simplify things. Our solutions integrate voice, video and data, enabling users to communicate and collaborate in the mode best suited to each interaction. This eliminates inefficiencies in communications and makes our clients more productive and responsive.

Surecom can design a unified communication solution for your business that transcends voice and data silos and enables:

  • More streamlined business processes
  • Increased productivity
  • Improved customer service
  • Faster decision-making

Unified communications touches every user, and affects processes across an entire organisation. It effectively brings together your modes of communication, locations where you operate and devices that you use, enhancing your ability to communicate with both staff and customers at a higher level. For example, it enables you through ‘presence information’, to see the best way to reach one of your staff members at any particular time, and their current availability. It can also enable a team member or customer to send a message from one medium to another.

Please contact us to find out how our unified communications solutions can make life easier for your customers and staff by improving reporting and accountability, reducing overheads and increasing profit.

Ready to talk about your next project?

Contact Us