So you need to find a phone for business to compliment your customer service delivery goals. The need to acquire a high performing, reliable phone system is generally at the front of all decisions. After all how many businesses continue to thrive and grow over an extended period of time with appalling client communications systems.

Surecom has an extensive amount of experience in designing and delivering dependable communications platforms for our clients. We understand what our clients need for their business, and we are very aware of the need to make your budget stretch a little further these days. To deliver the best system for your situation we always do an initial case analysis and discuss how you are actually going to use your phone system.

By far the most common request that we get from clients indicates that they want a phone, on a desk that works exactly like the one you can see over there. The fact that the phone mentioned is close to being an antique probably compounds the problem. We work patiently with you to explain how different phones have different features and different prices, and then work out which ones you actually need.

We generally recommend avaya phone systems because of their reputation for innovation and reliability. Avaya IP 500 based phone systems are a world leading system that have had significant cost reductions because of the current strong dollar. You are in a really good position to take advantage of that situation right now, so make the most of it.

We make sure you get your system set up and configured correctly to save yourself plenty of frustration. There will be some configuration required depending upon how you want your phones setup but unfortunately that is not always a plug and play process. At Surecom Australia we stake our reputation on phone for business solutions that work for our clients.

Do I need a Unified Communications solution?

		Desk phones.
		Mobile Phones.
		Video Clients.
		Smartphones.
		Email.
		Pagers.
		Social media.

How we help you make the right phone choice.

We now also have a much more mobile workforce. People no longer just work from an office cubicle but they also work from home, a coffe shop, a clients premises or basically wherever they are. Work isn’t where you are at, but it is what you do.

There is, of course, a solution. You can enable your employees to use the right device, at the right time and in the right place, making it easy for them to reach others and for them to be reached. Surecom offers unified communication solutions where everything works together for you. This can include:

		Wireless phones.
		Conference calling.
		VoIP.
		Call Statistics.
		Voicemail.
		The ability to work remotely.

Don’t worry if you dont understand all of those, you won’t be the first person who has said to our technicians " I want a phone that does what my old one does , and one that works".

We ensure we fully explain without the "tech speak", exactly what it all means, how it will help you work more effectively, and what each piece of functionality can do.

How we provide better small business phone solutions.

Enabling employees to be as productive and responsive as possible — in any of those circumstances — is what makes unified communications so compelling for small businesses. Think of the advantages you’ll have over your competitors — even many larger competitors — by enabling your employees to easily communicate with your customers and with each other virtually any time and anywhere.

How Surecom delivers the best phone systems.

Surecom are experts at implementing the right phone solutions for your business situation.

We also implement project checklists covering the full installation cycle to ensure your business phone system operates smoothly and effectively for you.

We take great pride in the quality of our service to our customers and we strive to find the best possible business phone systems for you.

What you will need is a phone system that works for you not against you. Quite often people complain that their phone systems are too hard to understand and training was time consuming. The trick is to maintain your phone system functionality but also avoid the too complex, too hard implementation issue.

At a minimum you will need to have the following options available on your phone system. Voicemail is a definite must so that callers can leave a message if the call goes unanswered. In the event that this happens a capability to play a greeting message to your clients is a necessity.

There is nothing more frustrating for your clients than calling your business only to be met with silence when the phone is automatically answered. A music intro , or message on hold capability can really help to alleviate the frustration caused in this event. Being able to transfer your incoming calls is a must for any Small business telephone systems

Here is a real deal maker if you operate a business with many users or you have offices in different time zones. A lesser known but very useful features is a process called line hunt that can really give your business a lift. Your phone system will pass through all lines until it finds one that is available to take a call or another office that is still open.

Make sure you get your system set up and configured correctly to avoid yourself plenty of frustration. There will be some configuration required depending upon how you want your phones setup but unfortunately that process is not always a plug and play process. Check us out at surecom australia where we stake our reputation on implementing great phone solutions for our small business telephone system clients.

You are required to have a minimum of 1 year experience in an IT Support or ISP type role providing 1st level support, as you will be involved with troubleshooting 1st level helpdesk support issues and escalate to the correct support areas if required. As the products range from VoIP to RFID, full training will be provided.

You also need to have the following experience:
- Good knowledge of Microsoft desktop operating systems (Windows XP and Windows 7)
- Good knowledge of Microsoft Desktop Applications (such as MS Word, Excel and Outlook)
- Good knowledge of TCP/IP and networking
- Exposure to call logging software

If you would like to know more about this position, fell free to contact Rory via email redwards@surecom.com.au or feel free to apply for this position.

We are looking for a vibrant, enthusiastic and committed person who is keen to utilise their current knowledge of sales and internet skills in supporting the sales team to drive revenue while assisting in specific marketing objectives with our key partners to achieve a twofold strategy.

Sales support will consist of consultation with GM & MD on pre sales campaigns, administration support, driving new lead generation processes, and client follow up literature.

Marketing the key aim is to drive the direction of the business to new engagement levels in the channel and to the external target markets.

YOUR ROLE

You will manage SEO and Online media projects for a number of products from content writing and link building.
You will have medium to advanced knowledge and experience with SEO with full training provided.
You will research and analyse industry competitiveness and conduct keyword research.
You will be in charge of managing various projects from call to action campaigns to key word optimisation.
You will liaise with our software developers to the GM to ensure all projects are project ready and delivered in agreed time frames.
You must have an advanced level of customer service skills with a proven track record.

High definition video for individuals and workgroups across your Business. Easy to use. Low bandwidth. Choice of end-points and practical capabilities.

Avaya video communication solutions debunk the myth that video services are reserved for large workgroups and executives. These solutions enable you to cost effectively extend the same high definition, low bandwidth, feature rich video collaboration to users across your business. Fully unified with your existing architecture, video-enabled communications work seamlessly across traditional large conference room systems, customer kiosks, web conferencing apps, desktop devices or on a more intimate scale between individual users and their soft clients.

IP Office (Video) SoftPhone

Your exiting Avaya IP Office will allow point to point video calling utilising the Power User software application and a basic webcam. Requires Power User, Preferred Edition Voicemail and R6 Software.

Avaya 1010 Video Conferencing System

• Primary for desktop use. This end point comes with a fixed focused camera and mic pod.

Avaya 1040 Video Conferencing System

• Primary for mid-large conference rooms, it will be located on a media center or wall mount. This end point comes with a pan-tilt-zoom camera and mic pod; and supports dual-displays for people and content. It also offers an optional conference room phone, and is a 4 port MCU.

Key Customer Benefits

•Single platform for voice and video driven with a new highly scalable, redundant SIP core and collaboration applications and features for desktop and conference room conferencing.

•Leverage existing video investment with SIP to H.323 interoperability for point to point and multipoint conferencing. Interoperability with Polycom is available now; other video vendor interoperability is in progress and planned in 2011.

•Replace, expand and migrate at your own pace. Choose from a portfolio of Avaya video endpoints designed for different categories of workers and conferencing infrastructure designed for scalable, real-time communications.

•Easy to use by a consistent Avaya Aura user experience.

•HD Capabilities for video, audio and content sharing

•Lower total cost of ownership by low upfront costs, lower bandwidth utilization, no or minimal network upgrades.

It offers unique and powerful versatility for IT. The switches can be deployed as a powerful and very capable edge switch, an intelligent, reliable and secure aggregation device or as the core of a small network. For enterprise or data center, the switch offers superior price/performance with unique and valuable features to address the challenges of today while preparing to help you meet the demands of tomorrow.

Extreme Networks® is adding a critical component to its switch portfolio with an advanced line of fixed-configuration, stackable, Gigabit Ethernet switches that put performance and leading edge features at the forefront to meet a robust range of needs, from large distributed networks to small and mid-sized campus networks.

The new Summit X460 series switches feature optional 80 Gigabit stacking bandwidth and also incorporate the latest standards-based features and technology to deliver scalability, simplicity and security that was previously unavailable. They enable organizations to grow their networks on as-needed basis to support their ever-increasing user population that demands the same connectivity from office to meeting room to campus buildings to distributed campuses.

These new switches offer an industry-leading choice of 28, 48 or 52 Gigabit Ethernet ports per switch, a solution which scales to an extreme density of 416 autosense ports within a single eight-switch stack, lowering the cost to deploy network connections thereby reducing the Total Cost of Ownership (TCO). Each switch also leverages dual 10 GbE uplinks, for a total of sixteen 10 GbE uplinks per stack, to further reduce deployment and operational costs.

Summit X460 switches incorporate green design concepts for power and cooling. The switches are powered by high-efficiency, hot-swappable AC or DC power supply units to help conserve energy while providing greater load sharing and superior reliability. An additional power supply unit may be installed for load sharing and increased reliability. Hot-swappable, variable speed cooling fans conserve power while enabling front/side-to-back cooling required for hot-aisle/cold-aisle data center designs.

The new Summit X460 switches provide a true, right-sized alternative that network managers now have to create Virtual Chassis™ networks within wiring closets, racks, across racks, and across long distances, all without sacrificing advanced functionality, reliability or security.

Extreme Networks is announcing the addition of two new Gigabit Ethernet stackable switches to the popular Gigabit Ethernet Summit X450e Series Switches that run the extensible modular operating system ExtremeXOS®. These two switches add non-PoE applications for the Summit X450e to provide more flexibility to campus edge applications. Contact Surecom to discuss in detail.

The KIRK Software Assurance will be incorporated into the cost of each infrastructure product purchase at a value of 5% of the price of the KIRK Infrastructure; KIRK Wireless Servers, KIRK IP Base Stations, KIRK Base Stations and KIRK Repeaters. Other elements of the KIRK system, including handsets are not affected by this price rise.

In order to ensure ongoing support and access to software upgrades in the future, software assurance will be required to be renewed on an annual basis. More information about the program will be passed on during the course of the year as it becomes available from Polycom.

The solution can include:

• Desktop telephony. Softphones, portal software and back-end applications let users make calls and access a wide range of functionality.
• Conferencing. From instant messaging to video conferencing, helping workers collaborate efficiently and cost-effectively.
• Messaging. Messaging systems integrate with your existing messaging applications to create a single, easy-to-administer platform.
• Consulting. Our experts can help you plan and implement solutions that fit your business and your existing architecture.

How do you know what telephone system is ‘right’ for your business? Whether your business is small, medium or large – local or global – Surecom can help design, install and maintain a telephone system solution that’s just right for you now, and has the capabilities to quickly and easily grow and change with your business needs.

Surecom has a range of state-of-the-art and very cost effective telephone products on offer. Contact us to discuss your unique needs.

• Allow residents to activate alerts from anywhere in the facility not just the bedroom.
• Improve workflows and gain operating efficiencies.
• Monitor and manage resident safety with ease.

Contact us to discuss your unique needs.