Surecom has teamed up with Avaya to help small to medium businesses – whether they use a traditional call centre or simply have people answering the phone – to gather data on customers’ calls to grow their business and to offer better levels of customer service.

Our contact centre management solutions help businesses to get to know: How long does a caller have to wait before they are answered? How many callers hang up in frustration before they are answered? How many calls do your staff handle? How often do customers get transferred from department to department?

IP Office Customer Service for Agents and Supervisors

• real time access to information
• view number of calls on hold or in progress, lost calls, number of agents logged in/out, and more
• produce customisable reports
• set and adjust call thresholds to trigger alarms

Surecom can design, install and support a contact centre management solution to meet your business requirements. We can also assist you with telephone systems, cabling and communication, IP camera surveillance, IP Access Control, RFID and NurseCall.

Contact us to discuss your unique needs.