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What Our Avaya Phone Systems Can Offer Your Business.

The Surecom Business Phone Difference.

Surecom offers a range of quality telephone systems focused on helping you meet all of your business and customer requirements. They will suit single or multi-site businesses of any size. Our handsets are amongst the most ergonomic and aesthetically pleasing, and they all feature outstanding audio quality. Plus we offer you the flexibility to grow from two to 384 extensions.

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Avaya IP Office 500 System Hardware

  • flexible, simple to configure and install
  • very cost effective to purchase and operate
  • functions as a traditional phone system or an IP telephony server
  • basic call centre and voice messaging capabilities are built-in

Avaya IP Office 500 System Software

  • IP Office Conferencing employs easy-to-use conference control features to help keep people connected and making decisions faster
  • IP Office Mobile Worker keeps staff readily accessible wherever they’re working – with clients, between stores/locations, down the hall, in the warehouse, or on the road – by turning any phone (mobile or home phone, for instance) into an extension of their office phone
  • IP Office Teleworker enables home and remote workers to be just as accessible and responsive as employees who work in the office
  • IP Office Power User enables executives and managers armed with a laptop and any phone to be as productive and responsive as possible in virtually any circumstances – whether in the office, down the hall or at home
  • IP Office Advanced Edition enables growing businesses to take advantage of Avaya’s industry-leading contact centre expertise by providing customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity

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Avaya 1416 Digital / 1616 IP Telephone

  • designed for receptionists, secretaries and managers who answer incoming calls, transfer customers to different departments or extensions and monitor several line appearances throughout a typical day
  • provides the most one-touch line/feature/speed-dial buttons without the need to scroll through on-screen lists
  • supports 16 line appearances/feature keys on the phone itself and a 32 button expansion model provides access to a total of 48 feature keys or speed dial buttons. 
The viewing angle of the display is adjustable and measures four lines by 24 characters

Avaya 1408 Digital / 1608 IP Telephone

  • designed for the everyday user who receives five or six calls a day
  • supports eight line appearances/feature keys
  • includes several fixed feature keys for common telephone tasks including conference, transfer, drop, hold, mute
  • includes a high quality full duplex speakerphone, and supports a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack

PhoneMonitor

Suresoft PhoneMonitor.NET Software

PhoneMonitor.Net is a management tool for customer facing departments, handling multiple agents.
Developed for the Avaya IP Office telephone systems, it provides graphical and statistical real-time or historical information, in dial reporting, departmental or group information, as well as providing multi-side system-wide data and network information on the operation as the whole. It provides information on key performance indicators of the business—lost calls, trunk activities, queuing time and much, much more.
PhoneMonitor.NET is enabled by a license key and provides 5 separate clients so each manager or department can view real-time and historical analysis as they wish to see it all with ability to export to Microsoft Word and Excel or other reporting packages.
PhoneMonitor.NET provides robust business and call management tools designed in an easy to understand format, all graphical without the need to run complex reports.
PhoneMonitor.NET features include:
  • Multi-site VoIP Monitoring
  • Real-time Statistics
  • Extension Monitoring
  • Live Monitor
  • Departmental Management
  • Network and IP Office Monitoring
  • Call Centre Wizard
  • Bulk Billing Wizard
  • Management Reports
  • Multiple Users
  • And much more!
Surecom can design, install and support an Avaya telephone solution to meet your business requirements. We can also assist you with cabling and communication, IP camera surveillance, IP Access Control, RFID, NurseCall and contact centre management.
Contact us to discuss your unique needs.