What you need to consider for your phone system?

Most business’s of htis size rely heavily on their communications network. Phones now need to take on a multitude of different functions to not only enhance staff productivity, but also provide a very high quality customer experience as well.

Not only do you need phones to give you the basic features, but the phones themselves need to perform different roles. For example, Doctors might like mobile handsets connected to the network, with do not disturb buttons when they are with clients, receptionists might like phones with different volukme controls to make it easy to regulate volume for those hard to hear clients or the reverse for the "shouters".

All the “must haves” your business needs (as below including call routing, Caller ID, hold/ conference/transfer, queuing).

		Incoming calls to ring at multiple headsets.
		Ability to queue calls or overflow to another answer point.
		Adjustable ringer tone and volume.
		Adjustable volume control for those loud or hard to hear callers.
		Hold facility and held call reminder.
		Music on hold.
		Easy transfer of calls.
		Live time status of extensions. Is that user on a call?.
		One touch call keys.
		After hours message.
		Easily add or move phones.
		Ability to connect handsets.
		Computer interfacing.

How we help you choose the best phone solution.

Recently we fitted out a professional practice that needed various different phones with varying capabilities to get the job done. We were able to keep costs down by only using higher end phones where a genuine business case warranted their extra acquisition cost.

Reception phones required 16 programable keys with one touch dialling,status of extensions, calling display on internal and external calls as well as standard features such as Hold, Transfer, Conference and Park.

The Consult Room phones were typically programmed with one touch keys in order for the Doctor to simply call, Reception, Treatment Room, Nurse or Practice Manager and can also be used to activate a Do Not Disturb key.

The Treatment Room phones were wall mounted and had a handsfree/ speaker key it is ideal for the treatment room. These phones are typically programmed with one touch keys for Reception, Nurse and Practice Manager.

That was just part of the way our business process flow analysis also helps to design a better solution for your situation. We also offer additional software monitoring of all call activity to ensure you stay on top of your communications

Our first task is to work with you to determine exactly what functionality you require and then apply our expertise to the task. For example, do you need:

		Wireless phones.
		Conference calling.
		VoIP.
		Call Statistics.
		Voicemail.
		The ability to work remotely.

Phone systems and their capabilities have evovled significantly today, and the number of options and functionality that they have can present a really daunting task to understand them.

We ensure we fully explain without the "tech speak", exactly what it all means, how it will help you work more effectively, and what each piece of functionality can do.

You will get a modular expandable phone system.

How Surecom delivers the best phone systems.

Surecom are experts at implementing the right phone solutions for your business situation. That comes from us being good listeners, and having experience of over 20 years with communications systems.

We also implement the following project steps covering the full installation cycle to ensure your business phone system operates smoothly and effectively for you.

		Project Management.
		All Phone Installations.
		Data cabling fit out.
		Q.A. check before handover takes place.
		Customer training on your new system.
		Phone and online customer support.

We take great pride in the quality of our service to our customers and we strive to find the best possible business phone solutions for you.

If you would like more information on how Surecom can really help your business, feel free to Contact Us.