Xima Software have long been leaders in the development of call reporting software, providing incredible insight to businesses of all sizes. And in their flagship product, Chronicall, they’ve delivered one of the most complete call history, call recording and real-time reporting software suites on the market.
At Surecom we’ve recognised the revolutionary set of features that Chronicall offers, and are proud to offer the flagship Xima solution to our customers.
Chronicall actually started out life as a simple call event monitoring application, but over time it evolved into the most complete product in Xima’s range. Call history and reporting software has traditionally been hampered by limitations that have been seen as unavoidable. Xima overcomes these limitations by connecting directly to your phone system and logging everything that happens on each and every call.
Chronicall’s user interface is intuitive and attractive. Its licensing model is flexible and easy to scale, with a single inexpensive site licence allowing you to report on hundreds of users, groups or trunks. And all of this is achievable with the need for little to no phone system configuration.
So what does Xima Chronicall offer that most other call reporting software won’t?
Cradle to Grave: A simple and intuitive way to view calls that enter and leave the system, Cradle to Grave shows you exactly what has happened on each and every call, with a detailed breakdown of ringing, talking, queue, hold, and transfer events and the users, groups, and external parties involved at each step along the way. You can sort, search, filter, and rearrange the tabular data or export it directly to a spreadsheet program for further analysis. Cradle to Grave also includes a recording library in which all calls are catalogued.
Comprehensive In-built Reporting: Collecting information is useless if you don’t have a way to analyse it. Chronicall comes with over 50 reports, charts and graphs which offer up everything from the simplest data to the most comprehensive analysis on the market. The ‘Standard Reports’ module gives you access to these powerful reports as well as the intuitive Reports Scheduler which can automatically run them whenever and however often you require.
Custom Reporting: Perhaps the analysis you require is a little different to the pre-loaded reporting options available on Chronicall. Never fear – Chronicall makes it simple to create, edit and share almost any report you can dream up. While simple, Chronicall’s custom reporting module is also incredibly flexible, with an endless list of options and settings available. And if you need any help with sculpting a certain report, the Xima Care team are there to help you do it.
Realtime Monitoring*: While Chronicall’s Cradle to Grave and Reporting functions focus on data from the past, real-time analysis allows you to act on live data about your users, groups and queues. This is true Realtime Monitoring – there’s no refresh rate, lag or delay. As soon as a new call comes in, the data will appear on the Agent Timeline, Group Timeline or Realtime canvases.
Agent Dashboards*: Chronicall’s Agent Dashboard module allows you to take Realtime Monitoring out of the web browser and onto the desktop. With pop-up notifications and desktop widgets that allow the Chronicall system to be as inconspicuous as possible, agents can easily track data, see the status of other Realtime users and send messages and files to one another.
The features and benefits of Chronicall tell the story. In Xima’s flagship product you’ve got as complete a piece of call reporting software suite as there is available today.
So what are you waiting for? Contact Surecom today to learn more about how Xima Chronicall could help your business.