Avaya has updated its IP Office product with the release of its latest software Release 9.1 in December. With features aimed at giving small office business users big office IP PBX cost savings and management features, Release 9.1 delivers a host of enhancements including better SIP integration, conferencing capabilities, integrated web conferencing, enhanced security and improved web management. As with the previous version, this release supports up to 2,000 users across 32 sites.
Here is a summary of just a few of these new features:
SIP-based trunk support lets an IP Office connect directly to a carrier’s IP-based VoIP service. This gives a small business features that may be familiar to consumer VoIP service customers, including letting a business support phone numbers in different area codes from a single location, or keep an existing number and area code if it moves to another state. Small businesses with multiple offices can also make low-cost Internet calls among branches and with other customers on a SIP-based VoIP service.
The IP Office 500V2′s conferencing feature now supports as many as 64 connections — up from 32 parties in past. This feature could help small businesses save on dial-in conference bridge services by hosting large conference calls in-house. By bringing conferencing back in-house this could give you considerable savings.
Avaya IP Office Contact Centre (IPOCC) is designed for existing or potential customers with 5 to 250 agents in their Contact Centre in mind (9.1 release), with typically between 50 and 500 users. It can be deployed on a single site or across multiple locations (dedicated server or virtualised). IPOCC is priced with small and mid-size companies’ budgets in mind, offering simplicity for companies where good customer service is important.
To find out more on any of the above, please contact us to arrange an appointment to discuss in more detail.
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